This issue is caused when scanning a LucidID that Dutchie software is unable to retrieve from inventory.
Here is how to troubleshoot:
- Make sure the Inventory Record is in the sellable correct room.
- Make sure the quantity in the Inventory Record is enough for the transaction.
- Make sure the Catalog Product setting under Details called “Available on point of sale” is set to “Yes”.
- Make sure the Catalog Product setting under Location Details called “Available on POS” is set to “Yes”.
- Make sure the desired CaseID is ingested into the correct Inventory Record.
Comments
0 comments
Please sign in to leave a comment.