FAQ - Legacy BarTender Printing
Why can’t I print?
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Is the printer connected to the computer? Are you able to send a test print page outside of Bartender?
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If the above is successful, then please check to make sure you are signed in DropBox and have active internet connection.
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Restart Bartender services by opening Administration Console-> Services-> Restart all the services and wait for them to come back green. If all services do not come back green, then please restart the computer and check if they are all showing green.
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If for some reason all of the above does not help resolve the issue, please reach out to support@lucidgreen.io with an explanation of the issue. Please try to include as much information as possible.
For some reason when printing from the Source, some of the text and data is shifted out of place. What should I do?
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Answer: Restart Bartender services by opening Administration Console-> Services-> Restart all the services and wait for them to come back green. If All services don't come back green, please restart computer. If for some reason it is still not working, please reach out to support@lucidgreen.io and we can hop on a call to troubleshoot.
There could be a few different things that affect this, but some of the most common are:
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A change in the printer settings or printer misalignment.
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A change in page size and dimensions from within the Bartender template.
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The data that is being passed from Lucid Source contains more characters than what can fit on the template. For example, the template was designed to fit and print a THC value of x.x%, but Lucid Source is passing x.xxx% resulting in shifting of text.
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The Template itself has been configured to auto shift text to fit a certain width.
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FAQ - Product
Why is the product not available to select when I created a batch?
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Answer: It could be one of three things
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The product is either not added to LucidSource
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The product has not been published
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The BarTender template has not been associated with the product.
Please double check that the product has been published during the creation process. If it has not been published, it will not be available to select for printing. If the product is missing the BarTender template, please reach out to our team and we will associate the template.
I do not see the Publish option on the top right of LucidSource. What does that mean?
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Answer: If the Publish option is not available, it likely means that the product page is not complete. If one of the required fields on the product page is not complete, then the Publish option will not appear. Please revisit the product page and make sure all of the details and product photos have been added.
Comments
1 comment
Idk how to dispense rso
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