Install TestFlight

Step 1: Send us a list of your Apple Account emails

In order to get access to our pre-release apps, if our support team recommends using one of them to address a bug prior to a full release version of the app, we will need the email tied to the Apple App Store Account that is set up on your iOS devices (iPhone/iPad). That account will then be invited to use one or more of our Apps via TestFlight.

To find the email associated with your Apple App Store account:

1. On one or more iOS devices, open Settings.
2. Tap your name/photo at the very top of the screen.
3. Your Apple Account email is shown just under your name (it looks like you@example.com).
4. Send us that email address when requested via our support system.

Step 2: Install TestFlight

On all of the devices you wish to install the pre-release App version:

1. Open the App Store.
2. Search for TestFlight (made by Apple) and install it.
   

Step 3: Accept the invite

The invitation to use our pre-release apps via TestFlight will be sent to the Apple Account email address noted in Step 1 above.

1. Check the email inbox for the address you gave us — you'll get an invitation from TestFlight.
2. Tap View in TestFlight in that email. (If you don't see it, pleasecheck spam folder)

Step 4: Install the pre-release version of the App

Once the invitation has been accepted, you must install the pre-release App via TestFlight on all devices you want to update.

1. Select the App (LucidRetail LITE, LucidRetail Mobile, or LucidSource Mobile) from the left panel.
2. Verify that the version matches the one we instructed you to use.
3. Click install.

Step 5: For LucidRetail LITE, Close and Re-open Safari

If you are installing a pre-release version of LucidRetail LITE, you must close or force quite Safari.

1. On your iOS device, swipe up partially on the screen to display all open Apps.

2. Find Safari by swiping left or right and viewing the App Name.

   

3. Swipe up on the Safari Screen in the App Switcher view Close Safari app and reopen it.
4. LucidRetail LITE should be working correctly

Reinstalling a Production Version of an App

Once an updated version is available on the App Store, we'll contact you to switch back to it. To do that:

1. Open the App Store on your iPad.
2. Search for the App (Lucid Retail LITE, LucidRetail Mobile, LucidSource Mobile).
3. Tap Install (or Update) to get the official version.

Please switch back when we let you know to ensures you keep receiving updates correctly in the future.