LucidRetail Mobile: Mark LucidID as Not Sold

In the event a LucidID was accidentally scanned in a transaction, or when an item is returned but LucidRetail is still showing the LucidID as sold, follow these steps to bring the LucidID back into your inventory in LucidRetail.

NOTE: This should not be done on LucidIDs that are not physically in your dispensary.

1. Open the LucidRetail App
2. Select "Quick Scan"
3. Scan the LucidID on the product
4. On the LucidID details page, select "Suggested Actions" at the bottom
   Note: You will see "Sold on" with the date it was sold under "STATUS"
   
   
   
   
5. Select "Set Status to Not Sold"
   
   

Note: It can take up to 5 minutes for the system to update and for the LucidID status to update