Follow these instructions for when you need to replace a CaseID that is missing or damaged. This includes when a CaseID is not readable by your 2D scanners. If the CaseID is missing or illegible, instructions for finding the CaseID for manual entry are in the second section of this article.
How to replace a damaged CaseID
- Open the LucidRetail mobile app on your phone or tablet and select "Replace CaseID"
- Hit "Start" at the bottom of the screen
- Here you can scan or manually enter the CaseID that you want to replace:
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- Here you can scan or manually enter the new CaseID that you want to assign the LucidIDs to:
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- Verify the CaseIDs and select "Replace CaseID". If the wrong CaseID was entered,
select "Cancel"
- Now that the CaseID has been replaced, all LucidIDs assigned to the original CaseID are now assigned to the new CaseID
- The original CaseID is deactivated. Please remove it or place the new CaseID sticker over it.
How to find a missing or illegible CaseID
- Open the LucidRetail mobile app on your phone or tablet and select "Quick Scan"
- Scan a LucidID that is inside the package with the missing or illegible CaseID and scroll down until you see the CaseID that the LucidID is assigned to
- Take note of the CaseID so it can be manually entered in the steps listed in the first section of this article
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