This can be caused by an issue with LucidRetail LITE, scanning a LucidID while the page is still loading or if there is a connectivity issue.
Try the following troubleshooting steps to attempt to fix the issue:
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Make sure LucidRetail LITE is installed, active, logged in, up to date, and has a green dot.
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Try refreshing the page, waiting a moment, and then scanning the LucidID again.
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If the issue persists, contact retailsupport@lucidgreen.io
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