LucidRetail LITE: Package https://qr.lcdg.io/… not found (Dutchie)

This can be caused by an issue with LucidRetail LITE, scanning a LucidID while the page is still loading or if there is a connectivity issue.

Try the following troubleshooting steps to attempt to fix the issue:

Check LucidRetail LITE Connectivity

• Make sure LucidRetail LITE is installed, active, logged in, up to date, and has a green dot.
  
  
  
  

• Try refreshing the page, waiting a moment, and then scanning the LucidID again.

Ensure Default Scanner is Selected in Dutchie Register Settings

• Check your Dutchie Register settings for your scanner:
  • Go to your "Settings" in Dutchie Register 
  • Click "Barcode scanner" 
  • Select "Default Scanner" in the dropdown menu
    

Verify the Inventory Record Settings

• Make sure the Inventory Record is in the sellable correct room.
  
  
  
  
• Make sure the quantity in the Inventory Record is enough for the transaction.
  
  
  
  
• Make sure the Catalog Product setting under Details called “Available on point of sale” is set to “Yes”.
  
  
  
  
• Make sure the Catalog Product setting under Location Details called “Available on POS” is set to “Yes”.
  
  
  
  
• Make sure the desired CaseID is ingested into the correct Inventory Record.

Caps Lock Error

These two pictures are examples of "caps lock" being on. Be sure to turn off caps lock on your keyboard. Depending on your scanner model, you can configure it to ignore caps lock as well.

If the issue persists, contact retailsupport@lucidgreen.io