What do I do if….
- If there are no LucidIDs associated to a CaseID?
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SOLUTION: Utilize the LucidRetail Mobile app to associate the LucidIDs with the empty CaseID using the “Add LucidIDs to CaseID” feature . See: Add LucidIDs to CaseID
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SOLUTION: Utilize the LucidRetail Mobile app to associate the LucidIDs with the empty CaseID using the “Add LucidIDs to CaseID” feature . See: Add LucidIDs to CaseID
- A specific LucidID is missing from a CaseID?
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SOLUTION: Utilize the LucidRetail mobile app “Validate CaseID” feature to add the missing LucidIDs (if product is present) to the CaseID. See: Validate CaseID
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SOLUTION: Utilize the LucidRetail mobile app “Validate CaseID” feature to add the missing LucidIDs (if product is present) to the CaseID. See: Validate CaseID
- The wrong product is associated with a LucidID?
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SOLUTION: Please reach out to the brand and cc retailsupport@lucidgreen.io to let them know about the error. We will work with the brand support team to ensure we can fix the issue in the future. In the meantime, you will have to manually intake and sticker the products.
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SOLUTION: Please reach out to the brand and cc retailsupport@lucidgreen.io to let them know about the error. We will work with the brand support team to ensure we can fix the issue in the future. In the meantime, you will have to manually intake and sticker the products.
- The LucidID is not associated with the CaseID
- SOLUTION: Team members can utilize the “Add LucidIDs to CaseID” feature in the LucidRetail LITE mobile app to re-associated the LucidID’s with a new caseID.
My CaseID won’t scan. What could be going on?
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CaseID is “empty” because it has not been activated/paired with individual LucidIDs so there’s no data for LucidRetail LITE to process.
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SOLUTION: Utilize the LucidRetail Mobile app to associate the LucidIDs on the product package with the empty CaseID. Instructions can be found here: Add LucidIDs to CaseID
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SOLUTION: Utilize the LucidRetail Mobile app to associate the LucidIDs on the product package with the empty CaseID. Instructions can be found here: Add LucidIDs to CaseID
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SOLUTION 1: Utilize the LucidRetail Mobile app to Quick Scan a LucidID inside the package to find the CaseID and get a scannable QR code: LucidRetail Mobile: Steps to find a missing or illegible CaseID
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SOLUTION 2: If the CaseID letters/numbers are still visible, you can manually input the 8 digits to complete the intake. You can also scan a LucidID from that CaseID to get the CaseID info and then manually type it in or scan the CaseID from their device.
CaseID has been physically damaged resulting in the scanner not recognizing the CaseID:
- If either of those options do not resolve the issue, manually intake and sticker the item.
- Reach out to the brand and let them know about the issue.
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SOLUTION 1: Utilize the LucidRetail Mobile app to Quick Scan a LucidID inside the package to find the CaseID and get a scannable QR code: LucidRetail Mobile: Steps to find a missing or illegible CaseID
I’m getting an error message when I try to scan a LucidID at checkout. What could be going on?
Here are some reasons for an error message:
- The user is not logged into the LucidRetail LITE extension. Click on the LucidRetail LITE extension on your browser and follow the instructions to log back in.
- The LucidID’s corresponding CaseID may not have been scanned at intake so the LucidIDs weren’t activated for use in your POS.
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Solution: Scan the LucidID in the LRM app’s Quick Scan feature to find the CaseID. Now that you have the CaseID, you can go to the POS’s inventory management section to import the CaseID by manually typing in the 8 digits or scanning the CaseID from your device. The LucidID will start scanning as soon as they’ve been imported into your POS.
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Solution: Scan the LucidID in the LRM app’s Quick Scan feature to find the CaseID. Now that you have the CaseID, you can go to the POS’s inventory management section to import the CaseID by manually typing in the 8 digits or scanning the CaseID from your device. The LucidID will start scanning as soon as they’ve been imported into your POS.
- The item may have a LucidID, but wasn’t actually digitally stickered via a CaseID. There’s some brands that aren’t casing yet and only use LucidIDs
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Solution: You have the option to associate LucidIDs with CaseIDs through the Lucid retail mobile app. Please see instructions here: Add LucidIDs to CaseID
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Solution: You have the option to associate LucidIDs with CaseIDs through the Lucid retail mobile app. Please see instructions here: Add LucidIDs to CaseID
- If the aforementioned reasons don’t apply and you’re still seeing the error message, reach out to Retail Support at retailsupport@lucidgreen.io with documentation about the error message you’re seeing.
At intake, do I also have to open the case and scan the individual LucidID units? Or simply scan the CaseID?
- You only need to scan the CaseID using the LucidRetail LITE extension. Once you scan the CaseID, the individual items in the case will be prepped for checkout by leveraging the LucidID on-pack. You do not need to scan individual LucidIDs at intake.
Why might an item not have a LucidID? Or why might a case not have a CaseID?
Here are some reasons an item might not have a LucidID, and/or why a Case may not have a CaseID.
- Depending on the brand’s operation size and complexity, they may still be in the process of setting up their stickering operation. This process isn’t easy yet brands have invested their time and energy to improve efficiencies in the supply chain. Every brand is unique and runs their operations differently. As such, it takes time for brands and Lucid Green to coordinate among manufacturers, co-manufacturers, distributors, and equipment vendors to be able to accurately and efficiently produce LucidIDs and CaseIDs. In these cases, we ask for your patience and thank you for your understanding!
- It takes time for a brand’s inventory to cycle through the supply chain so this means you may initially receive inventory from a time when the brands weren’t yet working with or were still setting up their operations to use LucidIDs and CaseIDs. In time and once their current inventory is distributed, you will begin to receive properly paired and activated CaseIDs.
- While we do have error check processes in place, it is important to note that brands are still learning the new stickering system so there is a possibility of human error.
Is LucidRetail LITE directly integrated with METRC?
- No, however, so long as your POS system is integrated with Metrc, the data you leverage from using LucidIDs and CaseIDs will flow through to Metrc.
Do I have to be signed-in to the LucidRetail LITE extension each time I complete an inventory intake? Or does my account stay logged on until I sign out?
- Yes, staff should be signed into the LucidRetail LITE extension for inventory, as well as POS in order to accurately track inventory. Check to be sure the LucidRetail LITE extension is still logged in properly. If this is not the case, log back into the LucidRetail LITE extension before performing an inventory intake or POS check-out. For more information on how to identify this, please see: LucidRetail LITE: Terminology and display definitions
How can I check that I am logged into the correct account on LucidRetail LITE?
- If your Google Account profile on Google Chrome and account syncing active, this will sync your LucidRetail LITE extension login information across all devices you are signed in to with that Google Account. If you work in multiple dispensary locations, turning off account syncing on Google Chrome will help prevent you from being logged into the wrong LucidRetail LITE dispensary account. It is important to check where you are logged into by clicking the LucidRetail LITE extension icon next to the search bar. You can find more information on this here: LucidRetail LITE: Troubleshooting the Chrome Profile
How long does it take to set up a brand?
- Onboarding a brand onto the Lucid Green system is a much more involved process than what is done at retail. Timing for onboarding a brand is dependent on many factors. For updates on a particular brand's status, please reach out to your Lucid Green representative.
Will LucidIDs also come on my non-THC products?
- Currently, we ONLY have a solution for THC products. Non-THC products, such as seeds/merchandise/etc., will be in scope to have LucidIDs in the future, but no due date at this time.
How do I update the LucidRetail LITE extension?
- To update the LucidRetail LITE extension on Google Chrome, please follow these instructions: Update LucidRetail LITE on Google Chrome
- To update the LucidRetail LITE extension on Safari, please follow these instructions: Update LucidRetail LITE for Safari
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