LucidRetail LITE Troubleshooting
Follow the flowcharts below to diagnose and resolve common issues.
1. Inventory Intake Issues
Is the CaseID unscannable or physically damaged?
Yes
Manually enter the 8-character short code. If illegible, use Quick Scan in the LucidRetail app to scan a LucidID to get the associated CaseID.
No
Is there a discrepancy (missing/extra items) between the physical case and the digital manifest?
Yes
Use the "Validate CaseID" feature on the LucidRetail Mobile app to add or remove LucidIDs to resolve the discrepancy.
No
Get "Dutchie Inventory Package out of sync" notification?
Yes
Click the "Repair Link with LucidRetail" button to re-sync.
No
Is the CaseID "empty" (no LucidIDs associated)?
Use the "Add LucidIDs to CaseID" feature in the LucidRetail Mobile app to link the individual product LucidIDs to the CaseID.
2. Point of Sale (POS) Checkout Issues
Does scanning a LucidID result in an error message?
Yes
Is the error "Package https://qr.lcdg.io/ not found"?
Yes
1. Check LRL icon is green.
2. Refresh the page.
3. Ensure Caps Lock is off.
2. Refresh the page.
3. Ensure Caps Lock is off.
Is your QR code scanner configured to read LucidIDs properly?
No
Reconfigure your scanner to add the carriage return suffix. Consult our QR Code Scanners and Imagers articles or your scanner's manual for instructions.
Yes
Is scanner set to "Default Scanner" in Dutchie register settings?
Yes
Attempt scanning again. Contact support if the issue persists.
No
Go to Settings > Barcode Scanner in Dutchie Register and select "Default Scanner" from the dropdown menu.
No (Other Error)
Is the user logged out of the Chrome extension?
Log back into the LucidRetail LITE extension.
Is the product showing up incorrectly?
1. Confirm CaseID was scanned to correct inventory record.
2. Use "Quick Scan" on mobile to verify product association. If incorrect, contact brand and re-sticker.
2. Use "Quick Scan" on mobile to verify product association. If incorrect, contact brand and re-sticker.
No
Check the product's inventory record in your POS to ensure the collection ID is populated. If not, re-scan the CaseID into that inventory record.
3. Chrome/Edge Extension Status Issues
Is the LRL status display dot ORANGE?
Yes
Extension is not signed in. Click the icon and enter your Sign-in Code.
No
Is the LRL status display dot YELLOW?
Yes
An update is available. Go to "Manage Extensions" to update or reinstall.
No
Does the LRL status display show a RED "X"?
Extension not installed properly. Refresh the page. If it persists, remove and re-download.
4. Received Inventory Scanning (0-Click CaseID Import) Issues
CaseIDs not automatically associating after receiving inventory in POS?
Does the Package UID on the virtual manifest match the Package ID in the POS inventory record?
No
On the virtual manifest, find the item and click 'Unassign Package', then re-assign the correct Package UID. Wait up to 12 minutes for the system to sync.
Yes
Wait up to 12 minutes for the system to sync. If still not associated, contact Lucid Green support.
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