First, determine if your scanner is operating correctly. These instructions assume you are using a recent Windows PC or Windows Tablet.
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Make sure your scanner is properly connected (via USB cable) to your computer.
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Open Notepad on Windows by clicking or tapping on the Start menu and typing
notepad
into the search box. -
Click or tap into the open text window to ensure all input is going to the text window.
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Using your connected scanner, scan the following LucidID into the text window.
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Confirm that the text in the in the window matches EXACTLY. There shouldn’t be any extra lines or spaces around the LucidID URL, the first part of the URL (the domain name) should be in all lower case, and the ID at the end should have a mixture of lower and upper case characters and numbers. Once the scan is complete, the cursor (the vertical blinking line) should appear on the line BELOW the url.
https://qr.lcdg.io/22LWWkKhBBLD7aQhfAKeX2
Some examples of scanning errors that require a scanner reset:
If the result of the scan DOES NOT MATCH THE ABOVE DISPLAY EXACTLY, you will need to reset your scanner. Follow the instructions below.
If, after testing your scanner, you are unsure if it is configured properly, please contact LucidRetail support at retailsupport@lucidgreen.io and include a screenshot or picture of what appears in Notepad.
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